We, Ola Kids, respect the privacy of our visitors and are committed to preserving your online safety by protecting your privacy whenever you visit or communicate with our site. Our Privacy Policy offers a thorough explanation regarding your personal data provided to us or any data we may collect from you.
1. Collection of Personal Information
We do not collect personally identifiable information about you except when you provide it to us. We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. When ordering or registering on our site, you may be asked to enter your full name, email address, mailing address, phone number, and other personal information depending on your payment method.
To protect your personal information, users registering on the Site must also enter an email address and password. If you prefer that we not collect any personally identifiable information from you, please do not provide us with such information. When you submit your personally identifiable information on the Site, you consent to the collection, use, and disclosure of your personal information as set forth in this Privacy Policy.
2. Use of Personally Identifiable Information
a. Opt-In Communications: If you opt-in during the Site registration process or at other times when you submit personally identifiable information, the information you provide may be used by olakids.com.my to create and deliver newsletters, surveys, or other communications containing product information, baby tips, or promotions. If you prefer not to receive such Opt-In Communications, please do not opt-in to receive these communications. If you do opt-in and later decide that you no longer wish to receive these communications, see the section "Opt-Out or Personal Data Deletion" below.
b. Communications to Serve You: If you have provided us with your contact information, e.g., by registering at the Site, emailing our Customer Service department, or placing an order, we may send you service-related announcements concerning the Site or contact you regarding your customer service requests or orders. For example, all registered users will receive a welcoming email to confirm their registration. These types of communications are necessary to serve you, respond to your concerns, and provide the high level of customer service that olakids.com.my offers its customers.
3. Non-Disclosure of Personally Identifiable Information for Third-Party Marketing Without Your Consent
We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you unless consent has been given by you at the relevant data collection points. Kindly check the T&C in relevant documents/e-documents prior to giving consent for the use of your data. Once agreed, we will take that as final confirmation that consent has been given by you officially for the use of your data by Ola Kids and any relevant third parties.
4. Disclosure of Personally Identifiable Information
a. Fraud Protection and Compliance with Law: We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process, or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.
b. Service Providers: We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms, and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions but may not use such information for any other purpose.
c. Special Events: If you elect to participate in any promotions, sweepstakes, surveys, questionnaires, or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to the disclosure of your personally identifiable information to such third parties.
d. Business Transfers: As we continue to develop our business, we might sell certain assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets. By submitting your personal information on the Site, you agree that your data may be transferred to such parties in these circumstances.
5. Treatment of Personal Information
For the purpose of Single Sign-On, certain personal data is stored centrally in a database and is available to our service providers connected with the operation of Participating Websites. Ola Kids collects your personal information to enable us, amongst other things, to provide the Participating Website and our Services to you. We take all steps reasonably necessary to protect against the unauthorized access, use, alteration, disclosure, or destruction of personal information. Ola Kids may retain the data for an extended period at its own discretion but will not sell or rent the data. If Ola Kids is sold to a third party or otherwise becomes subject to a merger, consolidation, or acquisition, it would become necessary for us to transfer your personal information to a third party, and in such a case, Ola Kids would require that the third party handle your personal information with no less care than taken by us. The email address you provide for order processing will only be used to send you information and updates related to your order. It may also be used to respond to your inquiries and requests. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. You can unsubscribe from our email list at any time by following the instructions included at the bottom of each email or by contacting us via our Participating Website. Other than as may be required in order to operate the Participating Website or as otherwise described in the Participating Website Terms and Conditions or these Terms, we disclose your personal information to third parties only as reasonably required to protect the rights and safety of ourselves and Participating Website users or as required by law enforcement authorities. Ola Kids' operational purposes include, without limitation: using other companies and/or individuals to perform functions on its behalf (e.g., processing credit card payments, providing customer service, domestic or international data hosting/storage services on cloud or otherwise). In such circumstances, these companies or individuals will be provided access to only such personal information required to fulfill their functions (and only on the agreement that they not use your personal information for any other purposes); and delivering publications to you, verifying your account information, verifying access to publications, determining whether you meet the minimum system requirements for using the Service, providing you with tailored content and instructions, targeted promotions, providing customer support, and seeking your input regarding Ola Kids and the Participating Website. To keep your personal information safe, we ensure that sensitive and private data exchanges between you and Participating Websites happen over a Secure Sockets Layer (SSL)-secured communication channel and are encrypted and protected with digital signatures. SSL-secured communication channels are specially designed to protect personal and sensitive information (payment details), which is sent over the internet. We do not store your financial information such as credit card numbers, as payment will be processed via a secured payment gateway provided by iPay88. Apart from the aforementioned, we may use third-party service providers to help us operate our business, the Participating Website, or administer activities on our behalf, such as (but not limited to) sending out newsletters or surveys. We will only share your information with these third parties for those limited purposes if you have given us your permission to do so. You may review or update the personal information that Ola Kids holds in respect of your account by contacting Ola Kids at the provided email ID.
6. Treatment of General Information
Ola Kids also collects your general information to allow us, amongst other things, to better understand our users and improve the layout and functionality of the Participating Website. Ola Kids may use and disclose anonymous information, including aggregate anonymous information derived from your personal information, to inform publishers, partners, trusted affiliates, advertisers, and other interested parties as to the usage habits or characteristics of Ola Kids's customer base and to serve any other business purposes.
7. Cookies and IP Addresses
We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. Some of our business partners may also use cookies on the Site. However, we have no access to, or control over, these cookies and do not accept any responsibility for such use. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.
8. Pixel Tags and Tracking Technology
When you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links, and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links, and similar technology in combination with your personally identifiable information.
9. Use of Aggregate Information
We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans.
10. Links
The Site may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This Privacy Policy applies only to the information we collect on the Site. We encourage you to read the privacy policies of other websites you link to from the Site or otherwise visit.
11. Security
We implement various security measures in accordance with industry standards to protect the security of your personal information both online and offline. If you have any questions about security at the Site, you can email or send an inquiry to us.
12. Notification of Changes
We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy. Please note that our rights to use your personally identifiable information will be based on the privacy policy in effect at the time the information is used.
13. Updating Your Information
You have the ability to review, change, and/or correct the personally identifiable information you provide us by writing to us online. If you are a registered user, you can also review, change, or correct your personal information at any time by logging into your account. You may request that we deactivate your account by contacting our Customer Service.
14. Opting Out of Communications
You may opt-out of receiving future Opt-In Communications from applecrumbyandfish.com when you log into your account, or you may change your preferences at any time by providing your contact information to Customer Service.
15. Personal Data Deletion
It is your right to completely delete any data we have collected about you. Please send an email to customerservice@olakids.com.my to request the deletion of your data. We undertake to perform the deletion within one month (30 calendar days) and will send you a confirmation once the information has been deleted. Wherever possible, we will aim to complete the request in advance of the deadline.
16. Comments
We have taken great measures to ensure that your visit to the Site is an excellent one and that your privacy is constantly respected. If you have any questions, comments, or concerns about Ola Kids' privacy practices, please contact our Customer Service.
